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Customer Service Representative
Auto Parts Group
Brendale, AUS
Full-time
Entry
Onsite
Discovered 3 days ago
Employee Assistance Program (EAP)
Free
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Employee Assistance Program (EAP)
Role Overview
Join our Brendale office in a full-time permanent role and deliver outstanding customer service every day.
As a Customer Service Representative, you will:
• Provide excellent customer service by managing parts inquiries, requests, and quotes.
• Handle phone services and ensure a professional customer experience.
• Use APG systems to manage parts and inventory.
• Address customer escalations and maintain order records.
• Meet KPIs and focus on continuous improvement.
About You We are looking for someone who is:
• Passionate about customers and service.
• Experienced in customer service, with strong relationship-building skills is highly desirable.
• A self-starter with a proactive, solutions-focused mindset.
• Reliable, punctual, and a confident communicator.
• A positive, energetic team attitude
We’re open to candidates from:
• Call centres
• High-volume customer service roles
• Retail or trade counter sales
• Phone-based sales environments
Key Skills for This Role
Employee Assistance Program (EAP)
Full Job Posting
Benefits
- APG 'Me' Day: A paid, flexible day for team members to use as they wish.
- Paid Parental Leave: Newly introduced paid parental leave for permanent employees.
- Training: Comprehensive training, support, and resources provided.
- Business Perks: Exclusive discounts with retailers like Repco, NAPA, AMX, and Motion Industries.
- Events: Regular team catch-ups, monthly events, and annual awards.
- Wellbeing: Free, confidential Employee Assistance Program (EAP) for you and your family, including financial and legal counselling.
- Diversity: A diverse team with varying ages, nationalities, abilities, and cultures.
- Security: A 30-year strong and growing business.
- About The Work Environment… Now is the perfect time to join our dynamic team as we focus on continuous improvement, technology, and safety. We are driven to provide the best customer experience and need individuals to help us reach our goals. It all starts with you. Interested… Please click on the " Apply" button and submit your resume and cover letter.
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