Customer Service Representative - Bilingual Spanish, Healthcare

Description & Requirements

• Customer Service Representative - Bilingual Spanish, Healthcare
• Location: On-site in El Paso, TX Hourly Base Pay: $ 16.91 plus potential bonus opportunities* Schedule: Limited-Service Full-Time schedules available
• Site Hours: Monday - Sunday, 8 a.m. - 8 p.m.; the targeted start date, hours, and schedule are discussed with recruiter
• Evening shifts are in high demand! We offer a 10% shift differential for any hours worked between 7 p.m. and 8 p.m.
• Make a Real Difference Every Day and Empower Communities Through Bilingual Customer Care.
• Maximus is hiring Bilingual (English/ Spanish) Customer Service Representatives (CSRs) who are ready to provide excellent service and support to individuals navigating important healthcare decisions. If you're ready to turn care into action, this is your chance to shine.
• In this role, you’ll be part of a team that supports s ome of the most vulnerable communities in America as they access and understand healthcare programs. To prepare for this role, Maximus provides paid, comprehensive training to give you the tools and confidence to succeed from day one.
• Pay and Benefits
• We provide a competitive package designed to support your success both inside and outside work:
• $ 1 6 . 91 /hr . base pay + 10% shift differential for evening shifts
• Potential to earn additional bonus incentives for eligible employees increasing overall compensation *
• *Eligibility requirements apply, ask your recruiter for more details
• Essential Duties and Responsibilities:
• - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
• - Calls are basic and routine.
• - Uses computerized system for tracking, information gathering, and/or troubleshooting.
• - Provides feedback when needed, provide input on call trends, processes, procedures, and training.
• - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• -Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses