Customer Service Representative

Customer Service Representative

RESPONSIBILITIES AND TASKS

• Communicate daily with the Customer Service Manager regarding brokers, distributors and customers regarding possible sales, orders, or issues ensuring high level of customer satisfaction
• Act as liaison between brokers, customers and distributors and sales team regarding orders, complaints, needs and potential for added sales
• Coordinate plant production and sales to ensure customer orders are fulfilled as requested
• Identify new trends or ideas, determine if pertinent to marketing and/or growth of the company and communicate to appropriate personnel
• Review customer orders and/or sales trends, analyze processing’s ability to fill, purchase product from other processing location when needed to ensure product is available to complete customer orders when needed
• Present sample products and necessary brochures / materials to customers regarding new and improved current product lines
• Identify opportunities for process improvement, develop solution, present to appropriate personnel, and upon approval, lead or participate in the implementation of improvement
• Wear personal protective equipment in all areas where required
• Perform additional relevant duties as assigned

SUPERVISOR RESPONSIBILITIES

• None. This is an individual contributor role with required competencies: Functional/Technical Skills, Action Oriented, Problem Solving, Learning on the Fly, and Interpersonal Savvy