Customer Service Representative

Role Overview

Key Duties

• Handle inbound and outbound provider communications.
• Research and resolve issues using multiple systems.
• Escalate and follow up on unresolved inquiries.
• Maintain professionalism with customers and coworkers.
• Meet quality and performance standards.
• Attend required training sessions.

Requirements

• High school diploma or equivalent.
• 18–24 months of call center experience.
• Strong communication, organization, and computer skills.
• Ability to multitask in a fast-paced environment.
• Healthcare experience is preferred.
• Knowledge of Medicare or claims is a plus.
• Flexible scheduling availability.

Work Environment

• The role is office-based.
• The position has a moderate workload and deadlines.