Customer Service Representative
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Key skills for this role
About the Role
We are looking for a Guest Relations Executive to act as the primary point of contact for customers, ensuring a positive experience across all touchpoints. The role involves handling queries, resolving issues, and collecting feedback.
Key Skills for This Role
Responsibilities
- Act as the primary point of contact for customers
- Ensure a positive and seamless customer journey across all touchpoints
- Handle customer queries, complaints, and escalations efficiently
- Monitor customer satisfaction levels and take corrective actions
- Collect customer feedback and share insights with relevant teams
- Maintain accurate records of customer interactions
Requirements
- Experience in customer service or guest relations
- Strong communication and problem solving skills
- Immediate joiners only
Full Job Posting
Role Overview
- Role Guest Relations Executive
- Contract 6 Months Extendable
- Salary 3500 AED
- Immediate Joiners only
Key Responsibilities
- Act as the primary point of contact for customers.
- Ensure a positive and seamless customer journey across all touchpoints.
- Proactively engage with customers to understand their needs and expectations.
- Handle customer queries, complaints, and escalations efficiently.
- Ensure timely resolution of issues while maintaining service quality.
- Coordinate with internal teams to resolve customer concerns.
- Monitor customer satisfaction levels and take corrective actions.
- Build strong relationships to improve retention and loyalty.
- Identify at risk customers and take proactive measures.
- Collect customer feedback and share insights with relevant teams.
- Recommend process improvements to enhance customer experience.
- Maintain accurate records of customer interactions.
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