Customer Service Representative
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Key skills for this role
About the Role
Harmony Medical Group is hiring an Arabic-speaking Receptionist/Customer Service Representative for a dental clinic in Abu Dhabi. The role involves front-desk duties, patient check-in, appointment scheduling, and administrative support.
Key Skills for This Role
Responsibilities
- Greet and assist patients and visitors in a warm, professional manner
- Manage patient check in and check out processes
- Answer phone calls, respond to inquiries, and schedule appointments
- Maintain and update patient records in the system
- Coordinate with medical and administrative staff to ensure smooth clinic operations
- Handle payments, invoices, and insurance related documentation
- Ensure the reception area is clean, organized, and presentable
- Provide general administrative support as needed
Requirements
- Bachelor's degree graduate in any related field
- Strong communication and customer service skills
- Professional, organized, and able to multitask
- Arabic speaking with good conversational English
Full Job Posting
Job Overview
- We are looking for an Arabic‑speaking Receptionist with good conversational English to join Harmony Medical Group.
- The ideal candidate will handle front‑desk duties, assist patients, manage appointments, and support daily clinic operations.
Key Responsibilities
- Greet and assist patients and visitors in a warm, professional manner
- Manage patient check‑in and check‑out processes
- Answer phone calls, respond to inquiries, and schedule appointments
- Maintain and update patient records in the system
- Coordinate with medical and administrative staff to ensure smooth clinic operations
- Handle payments, invoices, and insurance‑related documentation
- Ensure the reception area is clean, organized, and presentable at all times
- Provide general administrative support as needed
Requirements
- Must be a Bachelor’s degree graduate in any related field
- Strong communication and customer‑service skills
- Professional, organized, and able to multitask
- Familiarity with medical or dental systems is a plus
- Positive attitude and patient‑centered approach
Compensation
- Pay: AED3,500.00 AED4,000.00 per month
Schedule
- Job Types: Full time, Permanent
Work Location
- Work Location: In person
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