Customer Service Representative

Position overview

Front desk management

• Greet clients and visitors in a warm and professional manner.
• Answer and direct phone calls and address client inquiries, concerns, and feedback.
• Manage incoming and outgoing mail and deliveries.
• Keep the reception area clean and tidy.
• Identify opportunities to improve client satisfaction and loyalty through value-added services.

Customer support

• Assist clients with inquiries and provide information about business center services and facilities.
• Handle client complaints and issues to ensure timely resolution and client satisfaction.
• Fulfill reasonable requests from guests, clients, and employees to support comfort, satisfaction, and safety.

Communication and collaboration

• Facilitate clear and timely communication between clients and internal teams.
• Collaborate with sales, marketing, finance, and other departments to support client needs.
• Handle inquiries professionally and courteously in person, by telephone, and via email.
• Serve as a liaison between clients and internal stakeholders.

Problem resolution and administration

• Address client issues, challenges, and conflicts proactively and professionally.
• Work with internal teams to resolve client-related issues and implement corrective actions.
• Identify root causes of problems to mitigate risks and prevent escalation.
• Provide administrative support including data entry, document management, scheduling, and conference room bookings.
• Prepare reports, presentations, and proposals and maintain accurate records, files, and databases.
• Follow company policies, procedures, and licensing laws.

Facility and client management

• Ensure reception, meeting rooms, pantry, and common areas are clean, organized, and well-maintained.
• Coordinate with maintenance and cleaning staff on facility-related issues.
• Check pantry supplies and maintenance throughout the day and report purchase requests and security issues.
• Build positive client relationships and assist with onboarding new clients.
• Coordinate with suppliers to fulfill company and client requirements.

Working hours

• Monday through Friday, 8:00 AM to 5:30 PM.
• Participation in the Saturday rota from 10:00 AM to 1:00 PM.

Salary range

• Salary range is 5,000 to 7,000 AED based on experience; the compensation cadence is not specified.

Requirements

• Professional and courteous communication with clients and visitors in person, by telephone, and by email.
• Ability to handle client inquiries, complaints, issues, and conflicts proactively and professionally.
• Ability to provide administrative and operational support, including data entry, document management, and scheduling.
• Ability to maintain accurate client, operational, and facility records.
• Ability to coordinate with internal teams, suppliers, maintenance staff, and cleaning staff.
• Availability to work Monday through Friday from 8:00 AM to 5:30 PM and participate in the Saturday rota from 10:00 AM to 1:00 PM.
• Compliance with company policies, procedures, and licensing laws.