Customer Service Representative
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
Customer Service Representative responsible for efficient and effective operation of a business centre facility.
The role supports clients and visitors while coordinating front desk, administrative, client service, and facility activities.
Key Skills for This Role
Full Job Posting
Role Overview
Customer Service Representative responsible for efficient and effective operation of a business centre facility.
The role supports clients and visitors while coordinating front desk, administrative, client service, and facility activities.
Front Desk and Customer Support
- Greet clients and visitors professionally and manage incoming and outgoing calls.
- Handle client inquiries, complaints, feedback, and reasonable requests promptly.
- Provide information about business centre services and facilities.
- Identify opportunities to improve client satisfaction and loyalty.
Communication and Resolution
- Coordinate communication between clients and internal teams.
- Collaborate with sales, marketing, finance, and other departments.
- Address client issues and conflicts and implement corrective actions with internal teams.
- Follow company policies, procedures, and licensing laws.
Administrative Support
- Provide data entry, document management, scheduling, and operational support.
- Coordinate meetings, appointments, and conference room bookings.
- Prepare reports, presentations, and proposals.
- Maintain accurate client interaction and operational records, files, and databases.
Facility Management
- Keep reception, meeting rooms, and common areas clean, organized, and well-maintained.
- Coordinate maintenance and cleaning responses to facility issues.
- Check pantry supplies and maintenance throughout the day and report purchase requests and security issues.
Client Relationships
- Build positive client relationships and provide tailored support.
- Assist with onboarding new clients and coordinate supplier requirements.
Working Hours
- Working hours are 8:00 AM to 5:30 PM, Monday through Friday.
- The role is included in a Saturday rota from 10:00 AM to 1:00 PM.
Salary
- Salary range is AED 5,000 to AED 6,000 based on experience.
Requirements
- Ability to greet and assist clients and visitors in a warm and professional manner.
- Ability to handle inquiries, complaints, challenges, and conflicts professionally and promptly.
- Ability to communicate courteously in person, by telephone, and by email.
- Ability to provide administrative and operational support, including data entry, document management, and scheduling.
- Ability to maintain accurate records, files, and databases.
- Ability to coordinate with internal teams, maintenance and cleaning staff, and suppliers.
- Ability to follow company policies, procedures, and licensing laws.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Office Square Business Centres
Customer Service Representative
, UAE
Office Square Business Centres is seeking a Customer Service Representative to manage front desk operations, support clients, coordinate facility services, and maintain smooth business center operations. The role require
Accounting Assistant
, UAE
We are looking for an organized and detail-oriented Accounting Assistant to support our finance team with day-to-day bookkeeping, accounting transactions, and VAT-related activities. The ideal candidate should have a goo