indeed
Customer Service Representative
Unknown
West Bengal, IND
Full-time
Onsite
₹13,000 to ₹16,000 per month
Discovered 1 weeks ago
Customer serviceInbound and outbound call handlingComplaint resolutionCustomer interaction trackingEscalation managementApparel and textile industry
Free
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Customer serviceInbound and outbound call handlingComplaint resolution
Role Overview
Provide customer care and manage customer calls related to the apparel or textile industry.
The role offers ₹13,000 to ₹16,000 and opportunities for career growth.
Key Skills for This Role
Customer serviceInbound and outbound call handlingComplaint resolutionCustomer interaction trackingEscalation managementApparel and textile industry
Full Job Posting
Role Overview
Provide customer care and manage customer calls related to the apparel or textile industry.
The role offers ₹13,000 to ₹16,000 and opportunities for career growth.
Key Responsibilities
- Manage incoming and outgoing calls professionally.
- Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.
- Log customer interactions and track follow-ups.
- Offer timely and relevant solutions to resolve customer issues.
- Collaborate with team members to escalate and address complex concerns.
- Meet metrics for call handling time, customer satisfaction, and resolution rates.
Job Requirements
- A graduate qualification is required.
- One to three years of experience is required.
- The role involves resolving complaints, providing accurate information, and escalating complex problems when needed.
- Candidates must be available to work six days per week on the day shift.
- A bachelor's degree is preferred.
Pay
- Pay is ₹13,000 to ₹16,000 per month.
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