Customer Service Representative (4781)

• Available for shifts between the hours of 7:00 am – 11:00 pm (no overnights). Please note: We offer flexibility, advanced scheduling and work with our staff to do our best to accommodate their schedules.
• Experience in the hospitality industry is strongly preferred
• Exceptional verbal and written communication skills, to teach or explain how to use LodgeLink, or clearly articulate how to resolve an issue, and to create and edit content for website use
• Exceptional attention to detail and organizational skills to action and maintain accurate customer bookings and tickets, and manage customer and supplier information
• Intermediate computer skills and knowledge of Excel and other Microsoft Office applications
• Experience working with reservation systems and help desk technology, SharePoint, Salesforce, and Adobe InDesign (Photoshop) is an asset
• Thorough understanding of hospitality, remote accommodations industry, and potential clientele needs and crew requirements an asset

About LodgeLink LodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; we’re a caring tech company on a mission to transform workforce travel.

Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs.

Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting.

At LodgeLink, we're not just saving our customers time and money; we're changing the future of workforce (crew) travel – for the better.

United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity.

As adiverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems.

Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to ‘Create A Better Way’ for all.

At LodgeLink, we're seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth.

If you crave a career, not just a job, we could be the perfect fit.

LodgeLink is a Black Diamond Group company.

Learn more: www.lodgelink.com.

Black Diamond Group is a publicly traded company with 20 years of experience in modular space and workforce solutions, and operations across Canada, the United States, and Australia.

Learn more: www.blackdiamondgroup.com

We are an Equal Opportunity Employer Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment.

We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors.

Accommodation for applicants with disabilities is available upon request during the recruitment process. www.lodgelink.com/careers