Customer Service Representative

Develop knowledge and skills in the overall fundamental customer service processes to provide world-class experiences while interacting with our customers.

Work to better understand our customer service expectations through specialized processes and channels of communication.

Build relationships with peers and leaders through regular interactions.

Continue to build knowledge, skills and confidence in all customer service processes, including resolving more complex and escalated customer inquiries.

Partner with customer service leaders to support and mentor new colleagues.

Gain a broader understanding of projects, committees and initiatives through collaboration across the customer service teams and beyond.

A high school diploma or general educational development.

A customer-centric mentality and attitude dedicated to creating memorable and world-class experiences.

Excellent verbal and written communications delivered in an understanding and respectful way.

A solid multi-tasker who can navigate multiple computer programs to support the work you do with customers.

Exceptional problem-solving skills and an ability to ask effective questions to get to the root of any issue and provide the best possible solution.

Successful applicants will be required to attend full-time classroom training from Monday to Friday and scheduled from 8:00am to 4:00pm. Attendance is in-person and MANDATORY during this time.

This is an office based role that will be required to be on site during scheduled shifts located at our Burnaby offices.

Applying now means you’ll begin our standard recruitment process—screening, interviews, and assessments—so you’re ready for consideration when our hiring date approaches. Final hiring decisions will be confirmed closer to the start dates.

To view the full job description, click here .

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles .