Customer Service Representative - $21/hour

At Solar Atmospheres , our customers trust us with parts that end up in spaceships, airplanes, and medical devices like pacemakers.

As a Customer Service Representative in our Fontana, CA office, you'll be the person making sure those customers always know where their order stands: from status updates to delivery timing to documentation.

Whether you have direct customer service experience or come from a general office background, with the right attention to detail and communication skills, we'll train you to succeed in this role.

You'll be the go-to person customers count on for answers, so you'll need to be comfortable juggling multiple requests at once without losing track of details.

Expect a mix of the following:

• Respond to customer status requests received by email and phone
• Provide customers with delivery information and proactively notify them of late deliveries
• Communicate delivery requirements internally to the appropriate personnel
• Provide customers with inventory information upon request
• Update revised documents within the internal database
• Pull and prepare records as requested, including confirming records are complete prior to scanning
• Email customers when specific documents are needed
• Prepare and send the daily expedite report
• Assist with monthly inventory
• Assist data entry and office personnel with additional tasks as time permits

What you need to thrive in this role

• High School Diploma or GED required
• 2 years' customer service, general administrative, or business office experience preferred
• Reliable and organized with the ability to multitask and prioritize in a fast-paced environment
• Effective oral and written communication skills and good judgment
• Basic to intermediate proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.)
• Comfortable working directly with customers by phone and email