Customer Service Representative

Role Overview

Salary

• The stated salary is AED 4,000 per month.

Key Accountabilities

• Handle tenant and client inquiries through phone, WhatsApp, email, and other channels.
• Respond to customer requests professionally and within required timelines.
• Follow up on complaints, maintenance requests, and service issues until resolution.
• Coordinate with property management, maintenance, leasing, and other internal teams.
• Maintain accurate records of requests, complaints, follow-ups, and resolutions.
• Assist with tenancy, contract, payment, move-in, move-out, and property service inquiries.
• Follow up on required documents, contract renewals, and other tenancy matters.
• Escalate unresolved or urgent issues to the concerned manager.
• Maintain tenant relationships and customer satisfaction.
• Support administrative and customer service tasks as required.

General Responsibilities

• Maintain professional communication with customers and record all requests properly.
• Handle difficult customers and complaints calmly and professionally.
• Maintain confidentiality of customer and company information.
• Prepare basic reports and updates related to requests and complaints.
• Follow company policies, procedures, and service standards.

Skills Required

• Excellent communication and interpersonal skills.
• Fluent Arabic and good English communication skills.
• Strong customer service and problem-solving skills.
• Good follow-up and coordination skills.
• Ability to handle multiple requests and priorities.
• Professional telephone and WhatsApp communication.
• Good knowledge of MS Office and basic computer applications.
• Ability to work under pressure and meet deadlines.

Qualification and Experience

• A bachelor’s degree or relevant diploma is preferred.
• 1–3 years of experience in customer service, property management, real estate, leasing, or a related field is preferred.
• Experience dealing directly with tenants or customers is an advantage.

Performance Measures