Customer Service Rep.

Requirements

• Ability to learn a new job in a fast pace/on the job environment
• Ability to remain professional at all times
• Ability to work with quick deadlines in a fast-paced environment
• Provide regular feedback on ways to improve processes
• Provide recommendations and feedback to management regarding operational capabilities and limitations
• Accuracy in high volume work environment
• Efficiently able to Multitask and organize workflow
• Follow procedures/work instructions well
• Be detail oriented
• Functions effectively under stress and non-stress situations
• Maintain a very organized, clean, and safe work environment
• Build and maintain internal customer relationships.
• Capable of working in PC/Windows environments
• Participate in a continuous learning environment
• Possess a cooperative, team attitude
• Have strong dedication and good work ethic
• Adjust to new objectives as necessary
• Keep up to date on industry knowledge
• Understand the importance of customer needs for both internal and external customers
• Be receptive to feedback
• Be a good listener and open-minded
• Retain and grow assigned accounts.
• Contribute to overall sales goal
• QUALIFICATIONS:
• Thorough knowledge of Microsoft Office applications (Word & Excel)
• Bachelor’s degree or equivalent
• Account Management skills
• Strong interpersonal skills.
• Strong communications skills
• Self-discipline, the ability to work alone.
• Ability to effectively present information and respond to questions.
• Ability to calculate figures and amounts, such as discounts, percentages, and proportions.
• Ability to apply common sense understanding to carry out instructions furnished in written or oral form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• EDUCATION and/or EXPERIENCE:
• Highschool diploma required
• Minimum of 3 years progressive experience in a similar, direct Customer Service role, preferably in the printing or packaging industry or similar manufacturing environment,
• PHYSICAL DEMANDS:
• Occasionally lift up to 30 pounds without aid
• This position may require sitting at a desk for extended periods of time (in excess of 2 - 3 hours without getting up)

Summary