Customer Service Operations Specialist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
Serve as a core quality and customer experience specialist within the service department.
Drive continuous improvement of service quality and customer satisfaction through quality monitoring, employee enablement, and customer insights.
Key Skills for This Role
Full Job Posting
Role Overview
Serve as a core quality and customer experience specialist within the service department.
Drive continuous improvement of service quality and customer satisfaction through quality monitoring, employee enablement, and customer insights.
Quality System Management
- Conduct daily quality inspections and score service tickets.
- Perform root cause analysis and propose improvement plans.
- Establish, implement, and iterate quality inspection processes and standards for the service department.
Training and Enablement
- Conduct new hire onboarding training and ongoing skill enhancement programs.
- Develop training materials, create training plans, and organize assessments based on business needs.
- Deliver targeted training sessions and case study sharing based on business requirements and quality findings.
Customer Experience Optimization
- Collect and analyze customer feedback and suggestions to identify experience pain points.
- Translate customer insights into actionable optimization requirements.
- Collaborate with Product, Technology, and Business teams to implement and monitor experience improvement initiatives.
Requirements
- At least 2 years of experience in customer service, quality management, or training.
- Arabic and English proficiency as working languages.
- Ability to develop training materials and deliver effective training sessions independently.
- Strong analytical, problem-solving, communication, and collaboration skills.
- Proficiency in the MS Office suite.
- High attention to service details and sensitivity to customer experience.
- Financial or securities industry experience is a plus.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Moomoo
Visual Designer - KSA
Riyadh, KSA
The employer is seeking a Visual Designer to create culturally relevant assets for user acquisition, growth marketing, and localization across Saudi Arabia and the Arab market. The role requires Arabic RTL design experti
Event Coordinator (Casual) - Melbourne
Melbourne, AUS
Retail Sales Associate (Future Store Manager Pathway) - Melbourne
Melbourne, AUS
Arabic Copywriter - KSA
Riyadh, KSA
The employer is seeking an Arabic Copywriter in Riyadh to localize global marketing content and create original Saudi Arabic copy. The role covers advertising, websites, apps, SEO, social media, influencer, and CRM conte
Visual Designer - KSA
Riyadh, KSA
Event Coordinator (Casual) - Melbourne
Melbourne, AUS
Client Service Specialist - Sydney
Chatswood, AUS
Retail Sales Associate (Future Store Manager Pathway) - Melbourne
Melbourne, AUS
Arabic Copywriter - KSA
Riyadh, KSA