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Customer Service & Operations Credit Analyst
Rbs
Chennai, IND
Full-time
Mid
Onsite
Discovered Today
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What you'll do
As a Customer Service & Operations Credit Analyst, you’ll deliver successful customer and business outcomes by processing, authorising, and investigating all transactions to defined key performance indicators and service level agreements. In doing so, you’ll identify opportunities to enhance processes and enable the provision of a superior customer and business experience.
In addition, you’ll:
Review documentation including loan applications, disclosures, and credit evaluations
Authorise and investigate all credit operations transactions
Collect and analyse the required information from the customers and businesses
Review credit operations processes which could be automated or enhanced to improve the customer and business experience
The skills you'll need
- To succeed in this role, you’ll need to have the ability to understand and listen to our customers, develop relationships, and maintain an understanding of their needs. You’ll also have the ability to adapt to fast-paced environments and you’ll have effective organisation skills to deliver to deadlines.
- You’ll also need:
- Customer service abilities along with customer and industry knowledge
- An awareness of changes in trends, policies, and regulations
- An understanding of our industry and its customers
- Experience of managing stakeholder relationships
- Hours
- Job Posting Closing Date:
About Rbs
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