Customer Service & Operations Delivery Manager
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What you'll do
As a Customer Service & Operations Delivery Manager, you’ll be providing your expertise on regulatory, system, process, product or customer proposition impacts on your operation. After analysing how changes to the operating model will impact procedures, you’ll be making recommendations, providing business system support and managing communication with the business.
You’ll be collaborating with colleagues across the bank, making sure that delivery is in-line with operational requirements and is aligned to our customer and business needs.
Your responsibilities will include:
Supporting technology partners to drive system improvements and the resolution of defects and incidents
Assisting with the production of relevant policy related reports and MI to make sure that assurance and compliance objectives are met
Providing knowledge to the team to enable the design of architecture, business processes, tech and data solutions
Acting as an internal consultant to enable and inform effective standards, processes and controls
The skills you'll need
- We’re looking for someone with supply chain management experience in a leadership role, alongside strong knowledge of best in class practices and processes and emerging supply chain thinking. We’ll also expect you to have strong knowledge of and appropriate qualifications in project management methodologies.
- Additionally, you’ll have:
- Good knowledge of operations, process management and products
- The ability to develop business and technical architectures
- A background in technology governance
- An understanding of internal and external regulatory frameworks
- Hours
- Job Posting Closing Date:
About Rbs
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