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Customer Service & Operations Credit Analyst
Royal Bank of Scotland
Bengaluru, IND
Full-time
Senior
Onsite
Discovered 3 days ago
Free
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What you'll do
As a Customer Service & Operations Credit Analyst, you’ll be responding to queries from customers promptly and tactfully within our SLAs. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.
Your day-to-day will include:
Authorising and investigating all transactions to our KPIs
Collecting and analysing the required information from the customers and businesses
Reviewing processes which could be automated or enhanced to improve the customer and business experience
Supporting with process training and knowledge sharing in the team
The skills you'll need
- In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines.
- You’ll also demonstrate:
- An awareness of changes in trends, policies and regulations
- An understanding of our industry and its customers
- Hours
- Job Posting Closing Date:
About Royal Bank of Scotland
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