Relationship Manager
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What you'll do
We’re looking for someone who’ll put our customers at the heart of everything they do. As a Relationship Manager, you’ll be executing our customer contact strategy and driving exceptional service and regular contact with every customer in your assigned portfolio, and delivering new business from the customer base. We’ll also look to you to develop your business plan for the portfolio and maintain a focus on customer retention and acquisition.
You’ll also be:
Collaborating with colleagues in other teams to make sure that existing customer relationships are strengthened and retained and opportunities for new business are identified
Improving the quality of information held on our customer base by enhancing and maintaining the quality of customer service review documents
Developing strong working relationships with the relationship assistant team to make sure that our customers receive the best possible experience
Participating in the local community and at events to support existing customer relationships and provide enhanced opportunities for new business
The skills you'll need
- To join us in this role, you’ll need strong relationship management skills and successful background in a customer driven environment. We’re looking for someone with experience of dealing with highly influential customers who can achieve high levels of service every time.
- You’ll also demonstrate:
- Experience of delivering objectives and recognising new business opportunities
- Knowledge of credit processes and the ability to structure personal lending proposals
- The ability to work on your own initiative, be part of a team and encourage and motivate others
- Excellent written and verbal communication skills
- Hours
- Job Posting Closing Date:
About Royal Bank of Scotland
Parent group profile
NatWest Group
UK-focused banking group serving retail, commercial, and private customers.
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