Customer Service Officer – Banking
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
**Customer Service Officer – Banking** Doha, Qatar Company: QNB Group Full\-time **Salary** 22 – 32 QAR per hour Overtime pay Performance incentives Annual bonus **Job Type** * Full\-time * Permanent **Shift \& Schedule** * 48 hours per week * Sunday to Thursday * Day shift * Overtime as required **Location** * Doha, Qatar (Required) * On\-site **Full Job Description** QNB Group is one of the largest financial institutions in the Middle East and Africa. W
Key Skills for This Role
Full Job Posting
Salary
22 – 32 QAR per hour
Overtime pay
Performance incentives
Annual bonus
Job Type
- Full-time
- Permanent
Shift & Schedule
- 48 hours per week
- Sunday to Thursday
- Day shift
- Overtime as required
• Doha, Qatar (Required)
- On-site
Full Job Description
QNB Group is one of the largest financial institutions in the Middle East and Africa.
We are seeking a Customer Service Officer to support clients with banking services and deliver a high standard of customer experience.
Responsibilities
- Handle customer inquiries related to accounts, transactions, and banking services
- Assist clients with account opening, documentation, and service requests
- Resolve customer issues efficiently and professionally
- Promote banking products and services when appropriate
- Ensure compliance with banking regulations and internal policies
Qualifications
- Bachelor’s degree in Business, Finance, or related field (preferred)
- 1–3+ years of experience in banking or customer service
- Strong communication and interpersonal skills
- Attention to detail and problem-solving ability
- Fluent in English (Arabic is an advantage)
Preferred Qualifications
- Experience in retail or corporate banking
- Knowledge of banking systems and financial products
- Sales or relationship management experience
Benefits
- Health insurance
- Transportation allowance
- Paid annual leave
- Performance bonuses
- Training and career development opportunities
Application Questions
- Are you authorized to work in Qatar?
- Do you have experience in banking or financial services?
- What is your expected hourly salary (QAR)?
Apply Now
Apply via Indeed or through the official QNB Group careers page.
الراتب المدفوع: QAR٢٢٫٠٠ لكل ساعة
عدد الساعات المتوقع: 38.0 في الأسبوع
موقع العمل: بشكل شخصي
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at QNB Group
QNB3373 - Assistant Vice President - Climate Risk
Doha, QAT
QNB Group is seeking an Assistant Vice President to lead climate risk and financed emissions efforts, enhancing Scope 3 methodologies and developing climate targets. The role requires 10+ years of banking experience and
QNB3619 - Assistant Vice President, Data Science
Doha, QAT
QNB Group seeks an Assistant Vice President, Data Science to drive advanced analytics and AI initiatives across the bank. The role involves developing predictive models, implementing ML and LLM solutions, and collaborati
QNB3798 - Vice President IT Project Management (Qatarization)
Doha, QAT
QNB Group is seeking a Vice President IT Project Management to oversee large-scale IT projects, manage project managers, and ensure alignment with business objectives. The role requires a Bachelor's degree, 12+ years of
QNB3796 - Manager Investigations (Qatarization)
Doha, QAT
QNB Group seeks a Manager Investigations to handle outward and inward remittance investigations for retail and corporate clients. The role requires a Bachelor's degree and at least 6 years of relevant experience in banki
QNB3794 - Manager Capital Market and Investment Operations (Qatarization)
Doha, QAT
QNB Group seeks a Manager for Capital Market and Investment Operations to oversee bond/securities/derivative transactions, ensure accurate booking and payment processing, and supervise workflow. Requires a bachelor's deg
QNB3666 - Vice President - Economics
Doha, QAT
QNB Group seeks a Vice President of Economics to manage research, analysis, and market intelligence for the bank's economic reports. The role involves leading the preparation of macroeconomic forecasts, thought leadershi
QNB3792 - Associate, Retail Recovery Control (Qatarization)
Doha, QAT
QNB Group is seeking an Associate for Retail Recovery Control to assist in the collection process for delinquent retail customers. The role involves implementing collection strategies, analyzing NPL portfolios, and coord
QNB3791 - Assistant Vice President, Portfolio Risk Performance
Doha, QAT
QNB Group is hiring an Assistant Vice President for Portfolio Risk Performance to support the implementation of the Risk Appetite framework, monitor portfolio performance, and recommend optimization. Requires 10+ years o
QNB3373 - Assistant Vice President - Climate Risk
Doha, QAT
QNB3619 - Assistant Vice President, Data Science
Doha, QAT
QNB3798 - Vice President IT Project Management (Qatarization)
Doha, QAT
QNB3796 - Manager Investigations (Qatarization)
Doha, QAT
QNB3794 - Manager Capital Market and Investment Operations (Qatarization)
Doha, QAT
QNB3666 - Vice President - Economics
Doha, QAT
QNB3792 - Associate, Retail Recovery Control (Qatarization)
Doha, QAT
QNB3791 - Assistant Vice President, Portfolio Risk Performance
Doha, QAT