Customer Service Officer

**The Customer Service Officer** is responsible for providing exceptional customer service and support to clients throughout their interaction with the company.

This role involves addressing inquiries, resolving issues, and ensuring a high level of client satisfaction across all touchpoints.

You will be the key point of contact for clients, managing their concerns efficiently and professionally.

· Serve as the primary point of contact for clients, handling inquiries via phone, email, and in-person with professionalism and courtesy.

· Provide accurate and timely information regarding property details, leasing processes, and company services.

· Address and resolve client issues and complaints promptly, ensuring a positive resolution and maintaining client satisfaction.

· Assist clients with service requests, including maintenance issues, lease agreements, and account inquiries.

· Maintain detailed records of client interactions, transactions, and feedback in the company’s CRM system.

· Collaborate with other departments, such as sales and maintenance, to ensure seamless service delivery and address client needs effectively.

· Develop and implement strategies to enhance the customer experience and improve service quality.

· Conduct follow-ups with clients to ensure their issues are resolved and to gather feedback for continuous improvement.

· Stay informed about company policies, services, and market trends to provide accurate and up-to-date information to clients.

· Bachelor’s degree in business administration, Communications, or a related field.

· Minimum 2 years of experience in a customer service role, preferably within the real estate or property management sector.

· Excellent verbal and written communication skills with a strong customer-focused attitude.

· Well versed with English, French & Russian languages.

· Proven ability to handle difficult situations with diplomacy and resolve conflicts effectively.

· Proficient in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).

· Knowledge of Dubai real estate market trends and regulations is an advantage.

· Complete knowledge of RERA & DLD regulations.