linkedin
Customer Service Manager
Confidential Company
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 3 weeks ago
Customer happinessCustomer experienceService excellenceCustomer satisfaction monitoringKey performance indicatorsPerformance reporting
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Customer happinessCustomer experienceService excellence
Role Overview
Lead a Happiness Center and customer happiness and service excellence initiatives for a government or service-oriented organization in Dubai.
Drive high-quality customer service delivery, customer satisfaction, and continuous service improvement.
Key Skills for This Role
Customer happinessCustomer experienceService excellenceCustomer satisfaction monitoringKey performance indicatorsPerformance reporting
Full Job Posting
Role Overview
Lead a Happiness Center and customer happiness and service excellence initiatives for a government or service-oriented organization in Dubai.
Drive high-quality customer service delivery, customer satisfaction, and continuous service improvement.
Key Responsibilities
- Lead and manage the Happiness Center to ensure high-quality customer service delivery.
- Develop and implement customer happiness and service excellence strategies.
- Monitor customer satisfaction, feedback, complaints, and service performance indicators.
- Identify opportunities to improve customer experience and enhance service delivery.
- Lead and develop the team while ensuring high performance and continuous improvement.
- Establish and monitor KPIs and prepare performance reports for senior management.
- Coordinate with internal departments and external stakeholders to resolve customer issues and improve services.
- Ensure services align with Dubai Government standards and best practices.
Requirements
- Bachelor’s degree in business administration, public administration, customer experience, or a related field.
- At least 6 years of relevant experience in customer happiness, customer experience, service excellence, or a similar field.
- Experience in a government or service-oriented organization with strong customer satisfaction or happiness results.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Confidential Company
Jr process & Performance Analyst
, UAE
Junior
The employer is seeking a Junior Process & Performance Analyst to support ERP activities, process improvement, digitalization, and operational reporting. The role requires experience with process documentation, data qual
Discovered TodayView →
Director, Director, OD & Succession Planning - Abu Dhabi Government Entity
, UAE
DirectorFull-time
The organization is seeking a Director to lead organizational development, workforce effectiveness, succession planning, leadership development, and performance management. The role requires 12+ years of relevant experie
Discovered TodayView →
Director, HR Digital Transformation - Abu Dhabi Government Entity
, UAE
DirectorFull-time
Role Purpose The Director, HR Digital Transformation will lead the development and execution of the HR digital transformation strategy, driving the modernization of HR processes, systems, and service delivery. The role w
Discovered TodayView →
Private Chef - Private Family - Dubai
, UAE
Mid
A private Emirati family in Nad Al Sheba, Dubai is seeking an experienced Private Chef with expertise in international cuisine. The role covers daily family meals, menu planning, dietary requirements, food quality and hy
Discovered TodayView →
Assistant Manager - Finance
, KSA
Manager
The employer is seeking an Assistant Manager to oversee daily accounting operations and support financial reporting. The role includes budgeting and forecasting support, variance analysis, and recommending corrective act
Discovered TodayView →
Assistant Manager - Finance
, KSA
Manager
The employer is seeking an Assistant Manager to oversee daily accounting operations and support financial reporting. The role focuses on accounts payable, accounts receivable, general ledger management, budgeting, foreca
Discovered TodayView →
Sales Executive / Sales Manager
, UAE
3 8 Years
We are looking for an experienced Sales Executive / Sales Manager with strong experience in plastic raw materials / polymers sales to drive business growth across the UAE and GCC. The ideal candidate should have a strong
Discovered TodayView →
Marketing Manager
, QAT
Mid-SeniorFull-time
The ideal candidate will be responsible for developing and executing the company’s overall marketing and communication strategy to strengthen brand positioning, support business objectives, generate leads, and drive grow
Discovered TodayView →
Jr process & Performance Analyst
, UAE
Discovered Today
Director, Director, OD & Succession Planning - Abu Dhabi Government Entity
, UAE
Discovered TodayFull-time
Director, HR Digital Transformation - Abu Dhabi Government Entity
, UAE
Discovered TodayFull-time
Private Chef - Private Family - Dubai
, UAE
Discovered Today
Assistant Manager - Finance
, KSA
Discovered Today
Assistant Manager - Finance
, KSA
Discovered Today
Sales Executive / Sales Manager
, UAE
Discovered Today
Marketing Manager
, QAT
Discovered TodayFull-time