Customer Service Intern

Overview

• About this Position
• We are seeking a proactive Customer Service & OTC Specialist to act as the single point of contact for our customers and drive an exceptional customer experience.
• This role manages all customer interactions, supports order-to-cash processes, and contributes to business retention and growth.
• What you´ll do
• Serve as the primary contact for customers, ensuring timely and professional responses
• Manage inbound and outbound customer interactions across OTC and service processes
• Build strong customer relationships, collect feedback, and identify opportunities to enhance satisfaction
• Maintain accurate data in CRM systems to support follow-ups and business development
• Identify opportunities to secure new business and support customer retention
• Collaborate with internal teams (Sales, Logistics, CSX, CoE, GBS+, SC) to meet customer needs
• Support process improvements, organizational changes, and regional best practices
• Monitor workflow and performance using KPIs and reports to ensure quality, efficiency, and timeliness
• What makes you a good fit
• Clear and professional communication with customers and internal teams
• Strong attention to detail and problem-solving skills
• Familiarity with SAP, Excel, data analysis, and reporting tools
• Customer-oriented with the ability to respond effectively to customer needs
• Effective collaboration with Sales, Logistics, and cross-functional stakeholders
• Strong time management and ability to prioritize tasks efficiently
• Adaptability and eagerness to learn new processes and skills
• Ability to handle multiple customer requests and high-volume work simultaneously
• At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences.
• We believe the uniqueness of all our employees is the power in us.
• Become part of the team and bring your uniqueness to us!
• We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.