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Customer Service Instant Return Representative
Hertz Project Unit
Alberta, CAN
Onsite
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The Full Time Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.
This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.
Full Job Posting
Wage: $17.25/hr
Job Description
The Full Time Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.
This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.
Responsibilities
- Providing exemplary customer service by managing the vehicle return process in compliance with Hertz’s policies and procedures.
- Resolving customer service concerns and issues professionally and effectively.
- Inspecting the returning vehicle, recording any new damage, and completing the required documentation.
- Collecting damage costs for minor damages as outlined by company policy and procedures.
- Driving continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
- Adhering to all company policies and procedures.
- Providing directions in a courteous and expeditious manner.
- Following guidelines of the customer service training provided to employees and successfully resolving customer issues, leaving customer with a positive experience.
- Offering extra service as appropriate, such as general directions, assisting with luggage and responding to other customer requests as appropriate.
- Ensuring accident/incident report is entered into the system and where appropriate any costs for damage is charged to customer when closing rental.
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