Customer Service Executive - Two Wheeler Loans - Vriddhi - Chhindwara - Pankaj Plaza - CSE
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To ensure the achievement of disbursement targets of retail loan product with minimum delinquency.
- Identify target areas for prospective business
- Pre-screen customer segments as per the organization norms
- Ensure the number of log in along with disbursement
- Sanction ratio target achievement
- Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements
- Execute sales promotion activities to build customer interest in the TCFSL brand
- Build strong client relationships both internally and externally and build a strong brand identification with potential customers.
- Ensure vendor empanelment and develop relationships with new vendors.
- Develop strong distribution channels
- Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market.
- Ensure compliance to all Audit / RBI regulations.
Exp (in yrs):- 0-3 yrs
Qualification:- Graduate in any discipline
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