Customer Service Executive- Textile
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Key skills for this role
About the Role
Avery Dennison seeks a Customer Service Executive to manage accounts, process orders, and resolve customer complaints in Dubai. The role requires 2-3 years of customer service experience, strong communication skills, and proficiency in Microsoft Office.
Key Skills for This Role
Responsibilities
- Manage accounts in terms of order processing, order follow up, pricing integrity, on time deliveries, complete order fulfillment
- Provides telephone customer service regarding the company's services and/or products
- Identifies customer's needs and determines appropriate action
- Promotes and sells the company's products or services
- Investigates and resolves complaints
- Uses a computer system to track questions and answers as well as enter and track the status of orders
- Evaluates and resolves customer complaints professionally and tactfully
- Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders
- Authorizes credit memos/refunds within policy and according to established procedures
- Implement account service strategies
- Coordinate with Logistics and Operations on capacity planning and scheduling
- Partner with Inside Sales to assist in achieving sales goals
Requirements
- Degree or Equivalent Diploma required
- 2 3 years in Customer Service or related experience is a plus
- Good written, verbal and telephone communication skills
- Good data entry and organizational skills
- Able to effectively manage many priorities and issues
- Understanding of applicable computer systems, such as Microsoft Office and function specific software
Full Job Posting
Representative Activities
- Manage accounts in terms of order processing, order follow up, pricing integrity, on time deliveries, complete order fulfillment.
- Provides telephone customer service regarding the company's services and/or products.
- Identifies customer's needs and determines appropriate action
- Promotes and sells the company's products or services.
- Investigates and resolves complaints.
- Uses a computer system to track questions and answers as well as enter and track the status of orders.
- Evaluates and resolves customer complaints professionally and tactfully.
- Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.
- Authorizes credit memos/refunds within policy and according to established procedures.
- Implement account service strategies.
- Principal liaison with marketing and sales for assigned customers.
- Implementation of marketing programs for assigned accounts.
Qualifications
- Degree or Equivalent Diploma required.
- 2 3 years in Customer Service or related experience is a plus.
- Good written, verbal and telephone communication skills.
- Good data entry and organizational skills. Detailed oriented and good follow up skills
- Able to effectively manage many priorities and issues.
- Understanding of applicable computer systems, such as Microsoft Office and function specific software.
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