Customer Service Executive
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Key skills for this role
About the Role
Beijing Well-being Acupuncture Therapy Center is seeking a Customer Service Representative to handle inquiries, resolve issues, and create promotional materials using Canva. The ideal candidate has strong communication skills and proficiency in Canva.
Key Skills for This Role
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer issues efficiently and professionally
- Maintain accurate customer records and documentation
- Process orders, returns, and service requests
- Create promotional flyers, social media posts, and marketing materials using Canva
- Assist with promotional campaigns and basic marketing tasks
- Collaborate with team members to ensure excellent customer service
Requirements
- Previous customer service experience preferred
- Proficiency in Canva or ability to create attractive flyers and social media graphics
- Excellent verbal and written communication skills
- Strong problem solving and multitasking abilities
- Basic computer skills and familiarity with Microsoft Office
- High school diploma or equivalent
Full Job Posting
Overview
- We are looking for a friendly, professional, and customer focused Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for helping customers. Experience using Canva or creating promotional materials is an a
Responsibilities
- Respond to customer inquiries via phone, email, and chat.
- Resolve customer issues efficiently and professionally.
- Maintain accurate customer records and documentation.
- Process orders, returns, and service requests.
- Create promotional flyers, social media posts, and marketing materials using Canva or similar design tools.
- Assist with promotional campaigns and basic marketing tasks as needed.
- Collaborate with team members to ensure excellent customer service and customer satisfaction.
- Follow company policies and service standards.
Requirements
- Previous customer service experience is preferred.
- Proficiency in Canva or the ability to create attractive flyers, promotional ads, and social media graphics.
- Excellent verbal and written communication skills.
- Strong problem solving and multitasking abilities.
- Basic computer skills and familiarity with Microsoft Office.
- Ability to work independently and as part of a team.
- High school diploma or equivalent.
Compensation
- Pay: AED 2,500 AED 3,000 per hour
Work Location
- In person
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