Customer Service Executive
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Bloxsoft Digital Private Limited is looking for a Customer Support Executive with telesales experience in financial services. You will handle inbound/outbound calls, convert leads, explain financial products, and assist customers through the application process.
Key Skills for This Role
Responsibilities
- Handle inbound and outbound customer calls professionally
- Convert leads into customers through effective telesales techniques
- Explain financial products, services, eligibility criteria, and application processes
- Follow up with prospective customers and maintain regular communication
- Resolve customer queries and provide accurate product information
- Assist customers throughout the loan or financial service application journey
- Build and maintain strong customer relationships to improve satisfaction and retention
- Maintain accurate customer records and update CRM systems
- Coordinate with internal teams to ensure smooth processing of customer applications
- Achieve daily, weekly, and monthly sales and customer service targets
- Stay updated on company products, policies, and industry regulations
Requirements
- Bachelor's degree in any discipline (preferred)
- 1–3+ years of experience in customer support and telesales within financial services, banking, fintech, or loan industry
- Proven experience in lead conversion and customer relationship management
- Excellent verbal communication and interpersonal skills
- Strong negotiation and persuasion abilities
- Familiarity with CRM software and Microsoft Office
- Fluency in English & Hindi
Full Job Posting
Job Overview
- We are looking for a Customer Support Executive with experience in telesales within the financial services industry.
- The ideal candidate should have excellent communication skills, a customer first approach, and the ability to convert inquiries into successful sales while delivering exceptional support.
- You will be responsible for handling customer inquiries, explaining financial products, following up with leads, and guiding customers throughout the application process.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Convert leads into customers through effective telesales techniques.
- Explain financial products, services, eligibility criteria, and application processes.
- Follow up with prospective customers and maintain regular communication.
- Resolve customer queries and provide accurate product information.
- Assist customers throughout the loan or financial service application journey.
- Build and maintain strong customer relationships to improve satisfaction and retention.
- Maintain accurate customer records and update CRM systems.
- Coordinate with internal teams to ensure smooth processing of customer applications.
- Achieve daily, weekly, and monthly sales and customer service targets.
- Stay updated on company products, policies, and industry regulations.
Requirements
- Bachelor's degree in any discipline (preferred).
- 1–3+ years of experience in customer support and telesales within the financial services, banking, fintech, or loan industry.
- Proven experience in lead conversion and customer relationship management.
- Excellent verbal communication and interpersonal skills.
- Strong negotiation and persuasion abilities.
- Familiarity with CRM software and Microsoft Office.
- Ability to multitask in a fast paced environment.
- Customer focused with strong problem solving skills.
- Fluency in English & Hindi is required. Knowledge of regional languages is an added advantage.
Skills
- Customer Service
- Telesales & Lead Conversion
- Sales Negotiation
- Communication Skills
- Relationship Management
- Follow up & Closing
- CRM Management
- Problem Solving
- Time Management
- Target Oriented Approach
What We Offer
- Competitive salary with performance incentives
- Career growth opportunities
- Supportive and collaborative work environment
- Ongoing training and professional development
- Opportunity to work with a growing financial services company
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Bloxsoft Digital Private Limited
WordPress Developer
Dubai, UAE
Bloxsoft Digital Private Limited is seeking a skilled WordPress Developer to build responsive websites, landing pages, and eCommerce sites using WooCommerce. The role requires proficiency in HTML, CSS, JavaScript, and Wo
Social Media Specialist
Dubai, UAE
As a Social Media Specialist, you will be responsible for managing the company’s social media presence, creating engaging campaigns, and running paid advertising across platforms to increase brand awareness, engagement,
Lead Generation Specialist (Meta Ads)
Dubai, UAE
As a Lead Generation Specialist, you will be responsible for planning, managing, and optimizing Meta (Facebook & Instagram) advertising campaigns focused on generating high-quality leads and driving business growth. You
Web Developer
Dubai, UAE
We are looking for a talented and detail-oriented Website Developer with strong WordPress expertise to design, build, and maintain high-performing websites. The ideal candidate should be passionate about creating respons
Content & Copywriter
Dubai, UAE
We are looking for a creative and strategic Content & Copywriter with experience in the Crypto and Fintech industry. The ideal candidate should be able to create engaging, conversion-focused, and brand-driven content for
Digital Marketing Executive
Dubai, UAE
We’re looking for a performance-driven Digital Marketing Specialist who can consistently generate high-quality leads through Meta and Google Ads. This role is ideal for someone who understands performance marketing deepl
Graphic Designer & Video Editor
Dubai, UAE
We’re looking for a creative and detail-oriented Video Editor who can turn raw footage into scroll-stopping content. If you understand short-form content, trends, and how to edit for engagement and conversions—this role
Telesales Representative (Gujarati Speaking)
Dubai, UAE
We are looking for a result-driven Gujarati-speaking Telesales Executive who is confident, persuasive, and customer-focused. The ideal candidate will be responsible for calling leads, converting them into customers, and
WordPress Developer
Dubai, UAE
Social Media Specialist
Dubai, UAE
Lead Generation Specialist (Meta Ads)
Dubai, UAE
Web Developer
Dubai, UAE
Content & Copywriter
Dubai, UAE
Digital Marketing Executive
Dubai, UAE
Graphic Designer & Video Editor
Dubai, UAE
Telesales Representative (Gujarati Speaking)
Dubai, UAE