Customer Service Executive
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Key skills for this role
About the Role
A healthcare company is hiring a Customer Service Executive in Dubai to handle inquiries, schedule appointments, and ensure a positive customer experience. Requires 1+ year experience in customer service or call center roles.
Key Skills for This Role
Responsibilities
- Handle inbound and outbound calls, emails, and messages from customers
- Schedule, reschedule, and confirm appointments
- Provide accurate information about services, products, and company policies
- Assist customers with inquiries related to bookings, updates, and general concerns
- Follow up with customers regarding appointments, feedback, and service updates
- Maintain accurate customer records in CRM/system
- Coordinate with internal teams to ensure smooth operations and service delivery
- Handle complaints professionally and escalate when necessary
- Ensure confidentiality of customer information at all times
Requirements
- Minimum 1 year of experience in Customer Service, Call Center, Reception, or Customer Coordination
- Excellent verbal communication skills in English
- Strong interpersonal and problem solving abilities
- Professional, polite, and customer focused attitude
- Ability to multitask in a fast paced environment
Full Job Posting
Job Summary
- Seeking a professional and customer focused Customer Service Executive to join our team.
Key Responsibilities
- Handle inbound and outbound calls, emails, and messages from customers.
- Schedule, reschedule, and confirm appointments.
- Provide accurate information about services, products, and company policies.
- Assist customers with inquiries related to bookings, updates, and general concerns.
- Follow up with customers regarding appointments, feedback, and service updates.
- Maintain accurate customer records in CRM/system.
- Coordinate with internal teams to ensure smooth operations and service delivery.
- Handle complaints professionally and escalate when necessary.
- Ensure confidentiality of customer information at all times.
Desired Candidate Profile
- Minimum 1 year of experience in Customer Service, Call Center, Reception, or Customer Coordination.
- Excellent verbal communication skills in English.
- Strong interpersonal and problem solving abilities.
- Professional, polite, and customer focused attitude.
- Ability to multitask in a fast paced environment.
- Experience in service based industries is an advantage.
Additional Details
- Experience: 1+ years
- Job Type: Full time
- Shift: Rotational / Day shift
- Availability: Immediate joiners preferred
Benefits
- Competitive salary
- Career growth opportunities
- Professional work environment
- Training and development
Pay
- AED 4,000.00 AED 5,000.00 per month
Application Questions
- Are you an immediate joiner?
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