Customer Service Executive / Customer Support Executive / Client Service Associate

Role Description

Core Responsibilities

• Respond to listener and client inquiries across email, social media, and other channels.
• Provide timely, accurate, and courteous communication while managing feedback and issues.
• Track common questions to help improve processes and podcast content.
• Handle subscription and access-related queries.
• Support partners and guests with logistics.
• Maintain interaction records, prepare simple customer trend reports, and suggest experience improvements.

Qualifications

• Strong interpersonal skills, including clear communication, active listening, and relationship building with diverse stakeholders.
• Experience in customer support and customer service, including handling inquiries, resolving concerns, and managing multiple communication channels.
• A demonstrated focus on customer satisfaction, including follow-up and closing the loop on issues.
• Exposure to customer service management, such as using ticketing tools, documenting interactions, and contributing to process improvements.
• Excellent written and verbal communication skills in English, with attention to detail and professionalism.
• Comfort working in a remote, distributed environment with reliable internet access and independent time management.
• Familiarity with podcasts, digital media platforms, or the investment and finance space is a plus but not required.
• Relevant customer-facing experience is required; a degree or coursework in communications, business, or a related field is beneficial.

Work Arrangement

• The role is full-time and remote.