Customer Service Executive / Customer Support Executive / Client Service Associate
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
Deliver responsive, empathetic, and solution-oriented customer service experiences.
Act as the primary client contact while collaborating with Customer Support Leads, Operations, Product Support, and Account Managers.
Support customer satisfaction and retention through efficient inquiry and issue resolution.
Key Skills for This Role
Full Job Posting
Role Description
Deliver responsive, empathetic, and solution-oriented customer service experiences.
Act as the primary client contact while collaborating with Customer Support Leads, Operations, Product Support, and Account Managers.
Support customer satisfaction and retention through efficient inquiry and issue resolution.
Customer Service Responsibilities
- Address inbound inquiries through email, live chat, phone, and ticketing systems.
- Diagnose service issues and guide customers through problem resolution.
- Manage customer escalation cases and track resolution timelines in CRM systems.
- Update self-service knowledge base articles and collect customer feedback.
- Share customer feedback with internal product and operational teams.
- Coordinate with Logistics, Finance, and Technical teams on order, billing, and product issues.
Qualifications and Requirements
- Bachelor's degree or diploma in Business Administration, Communications, Marketing, Hospitality, or a related field.
- Proven experience or strong aptitude in customer-facing roles, client support, call center operations, or service administration.
- Experience managing inquiries through live chat, email ticketing, phone, and social media messaging platforms.
- Hands-on experience or working knowledge of customer support ticketing systems and CRM tools.
- Ability to troubleshoot issues, identify root causes, apply standard solutions, and escalate complex issues.
- Exceptional written and verbal communication skills using brand voice and support tone guides.
- Intermediate proficiency in Microsoft Excel or Google Sheets, including data entry, filtering, and VLOOKUP/XLOOKUP.
- Strong organization, emotional intelligence, patience, and resilience in difficult customer interactions.
Relevant Skills and Systems
- Customer support platforms may include Zendesk, Salesforce Service Cloud, HubSpot, Freshdesk, or Zoho Desk.
- Customer service performance metrics include First Response Time, CSAT, and Resolution Rate.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Road To Carry
Procurement Assistant / Purchasing Assistant / Procurement Coordinator
, UAE
Road To Carry is seeking a Procurement Assistant, Purchasing Assistant, or Procurement Coordinator to support end-to-end purchasing activities remotely. The role covers purchase orders, supplier sourcing, vendor coordina
Marketing Executive / Marketing Coordinator / Marketing Specialist
, UAE
The employer is seeking an entry-to-mid-level marketing professional to execute multi-channel campaigns, manage social media and email marketing, maintain website content, and track campaign performance. The role require