Customer Service Executive (Arabic & English) - AED 5,000
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Key skills for this role
About the Role
**Immediate joiner is required** **Job Title: Customer Service Executive (Arabic & English)** **Location:** Ajman, UAE **Employment Type:** Full-Time **About the Role** **We are looking for a proactive, customer-focused, and sales-driven Customer Service Executive** who is fluent in both **Arabic and English** . The ideal candidate will be responsible for delivering exceptional customer service across multiple communication channels while driving sales through cu
Key Skills for This Role
Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently
- Contact customers with abandoned carts to recover lost sales and increase conversions
- Respond to customer inquiries via phone, WhatsApp, email, live chat, and social media
- Resolve customer complaints with professionalism and empathy
- Process order cancellations, modifications, exchanges, and refund requests
- Retain customers by understanding cancellation reasons and offering alternatives
- Follow up with customers regarding pending orders, deliveries, payments, and service requests
- Provide accurate information about products, promotions, pricing, availability, and company policies
- Upsell and cross sell products whenever appropriate to maximize revenue
- Build strong customer relationships to encourage repeat purchases and brand loyalty
- Coordinate with warehouse, logistics, and e commerce teams to resolve order related issues
- Maintain accurate customer records and update all interactions in CRM or Shopify system
Requirements
- Minimum 2–3 years of experience in Customer Service, Call Center, or E commerce Support
- Fluent in Arabic and English (spoken and written)
- Excellent verbal and written communication skills
- Strong sales and negotiation skills
- Experience in handling inbound and outbound calls
- Experience with WhatsApp Business, email support, live chat, and CRM systems
- Experience with Shopify or any e commerce platform is an advantage
- Ability to handle multiple tasks simultaneously while maintaining accuracy
- Strong problem solving and conflict resolution skills
- Good computer skills, including Microsoft Office and Google Workspace
Full Job Posting
About the Role
- We are looking for a proactive, customer focused, and sales driven Customer Service Executive fluent in both Arabic and English.
- The ideal candidate will be responsible for delivering exceptional customer service across multiple communication channels while driving sales through customer engagement and abandoned cart recovery.
- This role requires excellent communication skills, the ability to multitask in a fast paced e commerce environment, and a passion for providing outstanding customer experiences.
Key Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently.
- Contact customers with abandoned carts to recover lost sales and increase conversions.
- Respond to customer inquiries via phone, WhatsApp, email, live chat, and social media.
- Resolve customer complaints with professionalism and empathy while ensuring customer satisfaction.
- Process order cancellations, modifications, exchanges, and refund requests.
- Retain customers by understanding the reason for cancellation and offering suitable alternatives.
- Follow up with customers regarding pending orders, deliveries, payments, and service requests.
- Provide accurate information about products, promotions, pricing, availability, and company policies.
- Upsell and cross sell products whenever appropriate to maximize revenue.
- Build strong customer relationships to encourage repeat purchases and brand loyalty.
- Coordinate with warehouse, logistics, and e commerce teams to resolve order related issues.
- Maintain accurate customer records and update all interactions in the CRM or Shopify system.
Requirements
- Minimum 2–3 years of experience in Customer Service, Call Center, or E commerce Support.
- Fluent in Arabic and English (spoken and written) is mandatory.
- Excellent verbal and written communication skills.
- Strong sales and negotiation skills with the ability to convert inquiries into sales.
- Experience in handling inbound and outbound calls.
- Experience with WhatsApp Business, email support, live chat, and CRM systems.
- Experience with Shopify or any e commerce platform is an advantage.
- Ability to handle multiple tasks simultaneously while maintaining accuracy.
- Strong problem solving and conflict resolution skills.
- Ability to work under pressure in a fast paced environment.
- Professional, positive, and customer focused attitude.
- Good computer skills, including Microsoft Office and Google Workspace.
Preferred Qualifications
- Previous experience in the perfume, beauty, luxury retail, or e commerce industry.
- Experience using Shopify, Gorgias, Zendesk, Freshdesk, or similar customer support platforms.
- Sales oriented mindset with a proven ability to recover abandoned carts and retain customers.
What We Offer
- Competitive salary.
- Visa provided.
- Medical insurance provided.
- Career growth opportunities.
- Professional and supportive work environment.
- Training and development programs.
- Opportunity to work with a leading e commerce and luxury retail company.
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