indeed
Customer Service Executive
Waschsalon laundry
Dubai, UAE
Mid-Senior
Onsite
AED 2,800 - 3,000/month
Discovered 1 weeks ago
Customer serviceEnglishTelephone communicationWhatsApp communicationScheduling and coordinationTelemarketing
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Customer serviceEnglishTelephone communication
Role Overview
The employer is seeking a Customer Service and Operations Coordinator for a curtain-cleaning and curtain-services business.
The role combines customer service, scheduling, field-team coordination, telemarketing, and sales follow-up.
Key Skills for This Role
Customer serviceEnglishTelephone communicationWhatsApp communicationScheduling and coordinationTelemarketing
Full Job Posting
Role Overview
The employer is seeking a Customer Service and Operations Coordinator for a curtain-cleaning and curtain-services business.
The role combines customer service, scheduling, field-team coordination, telemarketing, and sales follow-up.
Responsibilities
- Answer customer calls and WhatsApp enquiries professionally.
- Schedule cleaning jobs, site visits, deliveries, and installations.
- Coordinate customers with cleaning and installation teams.
- Follow up quotations, enquiries, and appointments.
- Maintain daily schedules and customer records.
- Make outbound telemarketing calls and generate leads.
- Promote services and help convert enquiries into confirmed bookings.
- Handle complaints and coordinate curtain orders through completion.
Requirements
- Good spoken and written English is required.
- Strong communication, customer-service, organizational, and scheduling skills are required.
- The candidate must be comfortable with telephone calls, WhatsApp enquiries, telemarketing, and customer follow-up.
- Basic computer, email, and WhatsApp knowledge is required.
- Knowledge of Dubai, Abu Dhabi, and Sharjah is advantageous.
- Relevant customer service, telemarketing, call-centre, cleaning, curtain, interiors, or home-service experience is preferred.
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