Customer Service
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Key skills for this role
About the Role
Xare, a fast-growing FinTech company in Dubai, is seeking a Customer Service Representative to handle inbound and outbound interactions, resolve queries related to FinTech products, and support back-office operations.
Key Skills for This Role
Responsibilities
- Manage a high volume of inbound and outbound customer online chats
- Handle customer queries related to accounts, digital wallets, transactions, cards, and FinTech platform features
- Support back office operations including transaction reviews, account verifications, and case documentation
- Investigate, troubleshoot, and resolve customer issues, escalating complex cases when necessary
- Accurately log all interactions in the CRM and maintain customer records
- Meet KPIs including average handling time, first call resolution rate, and CSAT scores
- Identify recurring issues and communicate feedback to internal teams
- Ensure all interactions comply with financial services regulations and data privacy standards
Requirements
- 1 3 years in a call centre or high volume customer service role
- Fluent in English
- Strong problem solving ability
- Comfortable with CRM tools and ticketing systems
- Highly organised with attention to detail
- Experience in financial services or FinTech is an advantage
Full Job Posting
About Xare
- Xare is a fast growing FinTech company headquartered in Dubai, UAE, redefining how people and businesses manage and access money.
The Role
- As a Customer Service Representative, you will be the primary point of contact for customers, handling a high volume of inbound and outbound interactions and resolving queries related to FinTech products.
Key Responsibilities
- Manage a high volume of inbound and outbound customer online chats with professionalism and efficiency.
- Handle customer queries related to accounts, digital wallets, transactions, cards, and FinTech platform features.
- Support back office operations including transaction reviews, account verifications, and case documentation.
- Investigate, troubleshoot, and resolve customer issues, escalating complex cases when necessary.
- Accurately log all interactions in the CRM and maintain complete, up to date customer records.
- Meet KPIs including average handling time, first call resolution rate, and customer satisfaction scores.
- Identify recurring issues and communicate feedback to internal product and operations teams.
- Ensure all interactions comply with financial services regulations, data privacy standards, and company policy.
Who We Are Looking For
- 1–3 years in a call centre or high volume customer service role.
- Experience in operations, processing, or support roles within financial services or a related industry.
- Prior experience at a bank, financial institution, digital payments company, or FinTech startup.
- Understanding of financial products such as digital wallets, prepaid cards, transfers, or lending.
- Awareness of KYC, AML, or regulatory compliance is a strong advantage.
Must Have Requirements
- Fluent in English — strong verbal and written communication is non negotiable.
- Strong problem solving ability with a calm, empathetic approach under pressure.
- Comfortable with CRM tools, ticketing systems, and general computer proficiency.
- Highly organised with excellent attention to detail.
- Collaborative team player with a customer first mindset.
- Arabic language skills are an advantage but not required.
What We Offer
- Competitive salary with performance based incentives.
- Full time, on site role at our Dubai office with a structured and supportive team environment.
- Exposure to a high growth FinTech environment with real impact from day one.
- Clear career progression opportunities within Customer Experience and Operations.
- Ongoing product and compliance training to keep your skills sharp.
Pay
- AED 2,500.00 AED 3,000.00 per month
Work Location
- In person
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