Customer Service
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Key skills for this role
About the Role
Swin FZCO in Dubai International City is seeking a female Customer Service Representative with advanced English and Arabic to handle online inquiries, order processing, and after-sales support.
Key Skills for This Role
Responsibilities
- Respond to online inquiries via official website, WhatsApp, social media, phone, and email
- Acquire in depth knowledge of products and inventory to enhance professionalism and communication skills
- Handle customer order inquiries, returns, exchanges, and after sales issues via email/online chat/phone
- Request detailed addresses, track logistics exceptions, address product usage issues, and provide solutions
- Record customer feedback and share it with the product team to drive service improvements
- Maintain customer relationships to enhance satisfaction and repurchase rates
- Manage system order processing and cashier duties
Requirements
- Female (stated as Woman Preference)
- Advanced English and Arabic language proficiency
- Bachelor's degree (Preferred)
- 1 year of UAE experience (Required)
- Arabic language (Required)
Full Job Posting
Job Overview
- Woman Preference
- Arabic Needy + English Advanced
Responsibilities
- Responding to online inquiries: via official website, WhatsApp, social media, phone, and email
- Acquiring in depth knowledge of products and inventory to enhance professionalism and communication skills
- Handling customer order inquiries, returns, exchanges, and after sales issues (via email/online chat/phone)
- Requesting detailed addresses, tracking logistics exceptions, addressing product usage issues, and providing solutions
- Recording customer feedback and sharing it with the product team to drive service improvements
- Maintaining customer relationships to enhance satisfaction and repurchase rates
- Managing system order processing and cashier duties
Requirements
- Bachelor's (Preferred)
- UAE: 1 year (Required)
- Arabic (Required)
Pay
- From AED 2,500.00 per month
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