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Customer Service Counter & Order Processing Associate
Chuck's Boots
Missouri, USA
Full Time, Part Time
Entry
Onsite
USD 34320-42640 yearly / year
Discovered 1 weeks ago
POSMicrosoft Applicationscustomer information forms (CIF)
Free
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Ready to ScanKey skills for this role
POSMicrosoft Applicationscustomer information forms (CIF)
Key Skills for This Role
POSMicrosoft Applicationscustomer information forms (CIF)
Full Job Posting
- Provide excellent customer service by greeting customers, assisting with their needs, and providing information about merchandise and product selection.
- Resolve customer inquiries and complaints to ensure a positive shopping experience.
- Handle check-out responsibilities at the front counter, ensuring accurate and efficient transactions.
- Perform register duties, including processing payments, handling returns, opening and balancing the cash drawer at the beginning and end of the shift.
- Serve as the first and last point of contact for customers, ensuring a welcoming and satisfying experience from entry to exit.
- Process layaways, special orders, and follow-up on both to ensure customer satisfaction.
- Stock, organize, and display merchandise to maintain an attractive and efficient store layout.
- Update inventory information accurately in the POS system.
- Communicate with co-workers regarding any POS and website integration issues and POS order processing questions.
- Verify A/R employee purchasing requirements and communicate with A/R customers to ensure that employees are authorized to purchase the correct footwear on their employer's account, using customer information forms (CIF).
- Ensure the store environment is kept clean and neat at all times.
- Restock merchandise, maintain accurate pricing and signage, and adhere to all company procedures and policies.
- Create feature displays that boost gross margin dollars and apply visual merchandising presentations to increase sales.
- Experience: Previous experience in customer service or retail is preferred. Bilingual is beneficial.
- Education: A high school diploma or equivalent is required.
- Technical Skills: Proficiency in POS systems, inventory management software and Microsoft Applications.
- Organizational Skills: Strong organizational skills to manage multiple tasks and maintain accurate records.
- Communication: Excellent communication skills for effective interaction with customers and internal teams.
- Attention to Detail: High attention to detail to ensure accuracy in inventory organization and order processing.
- Problem-Solving: Ability to address issues and find solutions in a timely manner.
- Must pass a background check and drug test.
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