Customer Service Coordinator – Spanish Speaker (4-Month FTC)

Job requirements

• At least 2 years’ experience in a customer service role, ideally in e-commerce, retail, or a premium brand.

• Strong interpersonal and communication skills with excellent attention to detail.

• Ability to work independently in a structured and proactive way.

• Tech-savvy with experience using customer service platforms (Gorgias, Shopify a plus).A calm, empathetic, and problem-solving approach to service.

Job responsibilities

• Provide exceptional customer service across a range of platforms: phone, email, live chat, WhatsApp, and social media.

• Support both English- and Spanish-speaking customers, delivering clear, professional, and personalised service.

• Maintain a professional and personable communication style, both written and verbal.

• Use tools such as Gorgias, Shopify, and 3PL warehouse portals with confidence to manage orders and resolve queries.

• Consistently meet daily service level agreements (SLAs), updating customers on inquiries, returns, or delivery timelines.

• Track and manage courier-related issues, ensuring proactive updates for customers and smooth order resolution.

• Collaborate with internal teams to ensure a seamless and delightful customer journey.

• Availability for 5 / 6 shifts per week (including evenings and weekends ), within our operating hours of 8 am–8 pm.

Job benefits

• Annual Leave package increases the longer you stay with us

• Enhanced company maternity policy

• Employee Discount: 50% off Stock and up to 90% off Seasonal Sample Sales

• Free DeMellier gift bag on successful probation