Customer Service Coordinator (Monday - Friday)

Are you a driven professional with strong communication and computer skills who would like to work in a high growth, quickly evolving environment?

Do you feel inspired to solve customer problems and provide resolutions while being part of a caring and collaborative team?

Are you hoping to find a professional home where career growth and development opportunities continuously arise?

Off Duty Management’s Customer Service team works onsite in our Katy, Texas offices, providing first-class support to the Law Enforcement community throughout the United States 24 hours a day, 365 days per year.

We are dedicated to providing the best possible service, protection, and administrative support to the sworn officers of our valued partner agencies.

With each team member’s help and hard work, we fulfill that commitment and lead the industry in innovative off-duty employment management services.

This opening is scheduled for Monday through Friday, either 8am - 5 pm or 10am - 7pm.

• Schedule and input assignments for police officers utilizing scheduling software
• Manage assignments effectively based on requests and compliance with the agency’s policies and procedures
• Maintain an accurate and updated database of client information
• Maintain focus and quality in a high volume call center environment
• Act as a liaison between agencies, vendors, and Off Duty Management
• Relay and record assignments accurately
• Proactively communicate and collaborate with teammates, supervisors and managers, and operational staff
• Prepare reports and spreadsheets utilizing scheduling software with respect to detailing upcoming, ongoing and recently completed assignments
• Demonstrate excellent customer communication over the phone and email
• Ensure that the quality of all services provided meets the company’s standards
• Submit payroll reports for assigned agencies