Customer Service - Contact Center with Technical background on Facility Management
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Key skills for this role
About the Role
HyGreen is seeking a Customer Service Representative with a technical background in Facility Management to handle client inquiries, service requests, and coordination. The role requires knowledge of FM operations including maintenance, MEP systems, and cleaning services.
Key Skills for This Role
Responsibilities
- Handle client inquiries, service requests, complaints, and coordination activities
- Coordinate between clients, technicians, and operations teams to ensure timely service delivery and customer satisfaction
Requirements
- Customer service professional with experience in handling client inquiries, service requests, complaints, and coordination activities
- Technical background in Facility Management (FM)
- Knowledge of Facility Management operations, including maintenance services, MEP systems, cleaning services, pest control, landscaping, and related technical services
- Ability to coordinate effectively between clients, technicians, and operations teams
Full Job Posting
Requirement Statement
- Customer Service professional with experience in handling client inquiries, service requests, complaints, and coordination activities, preferably with a technical background in Facility Management (FM).
- Knowledge of Facility Management operations, including maintenance services, MEP systems, cleaning services, pest control, landscaping, and related technical services, is preferred.
- Ability to coordinate effectively between clients, technicians, and operations teams to ensure timely service delivery and customer satisfaction.
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