Customer Service Claims Handler - Part time

£19,220 - £25,000 (FTE) + up to 10% bonus + benefits

Full training provided

Part time hours

Flexible home-working option after probation

As a Customer Service Claims Handler in our York office, you’ll be part of a 200-strong team that manages our customer’s injury, property or motor insurance enquiries, from initial claim through to settlement.

We understand how important work-life balance is to you, so as well as homeworking, we can also offer part-time options that help you meet your responsibilities outside of work, such as the school run or supporting a partner who works shifts. This includes working 9.30am-2.30pm, Monday-Friday, however we are open to discussing alternative hours that could work between 8am and 6pm.

At NFU Mutual we put our customers at the heart of everything we do. We're proud to have built an enviable reputation for exceptional member loyalty, which is why 9 out of 10 customers renew with us each year. You’ll engage with our customers, NFU Mutual Agents and a variety of third parties to gather the necessary information that’ll help you make fair decisions on our customer’s claims. We always look for ways to settle our customers’ claims, this means less no and more yes, which makes working in our claims team altogether more satisfying and rewarding.

To help you become the best you can be, we provide comprehensive training that includes 4-6 weeks in a classroom environment. And when the training is complete, we’ll provide a supportive learning environment so you can confidently start your Claims Handler journey. Your line manager will also support you to build a personal development plan which you can expect to have conversations about all year round.

You’ll be joining a thriving and vibrant team in a lively office with everything you need, including plenty of break-out spaces, free tea and coffee, and a weekly delivery of fresh fruit. Easy to get to by bus, bike or car, we have free on-site parking and bike storage facilities.

We’re a team that enjoys group social activities as much as we enjoy helping our local communities and charity organisations.

We’re committed to protecting your health and wellbeing during our recruitment process, so all our interviews are currently being held virtually via Microsoft Teams.

You’ll bring your strong communications skills to confidently deliver exceptional customer service. Proficient in using systems and software applications you also have an eagerness to learn.

Any insurance experience would be welcomed but isn’t essential as we’ll provide excellent training and ongoing support. To join our team, you’ll ideally:

Have a passion for customer service and proven experience in a customer-facing role

Be an empathetic, supportive communicator who listens and responds to customer’s needs

Continually adapt your approach and easily multi-task in a fast-paced environment.

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2021 award. We were also named in the LinkedIn Top 25 Companies List 2021. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.