Customer Service Claims Handler

£19,220 to £21,000 + up to 10% bonus + benefits

35-hour working week, Mon-Fri only

Full training provided

As a Customer Service Claims Handler in our Belfast office, you’ll be part of a 30-strong team that manages our customer’s claims, from initial claim through to settlement.

We’re offering you a 35-hour week with shift patterns running from Monday to Friday between 8am -to 6pm. As well as no weekend working, we offer a hybrid working model which means that once you’re up to speed you can work from the comfort of your own home for up to 50% of the time.

At NFU Mutual we put our customers at the heart of everything we do. We're proud to have built an enviable reputation for exceptional member loyalty, which is why 9 out of 10 customers renew with us each year. You’ll engage with our customers, NFU Mutual Agents and a variety of third parties to gather the necessary information that’ll help you make fair decisions on our customer’s claims. We always look for ways to settle our customers’ claims, this means less no and more yes, which makes working in our claims team altogether more satisfying and rewarding.

To help you become the best you can be, we provide comprehensive training that includes 4-6 weeks in a classroom environment. And when the training is complete, we’ll provide a supportive learning environment so you can confidently start your Claims Handler journey. Your line manager will also support you to build a personal development plan which you can expect to have conversations about all year round.

You’ll be joining a thriving and vibrant team that enjoys group social activities as much as we enjoy helping our local communities and charity organisations. We’re committed to protecting your health and wellbeing during our recruitment process, so all our interviews are currently being held virtually via Microsoft Teams.

You’ll bring your strong communications skills to confidently deliver exceptional customer service. Proficient in using systems and software applications you also have an eagerness to learn. Any insurance experience would be welcomed but isn’t essential as we’ll provide excellent training and ongoing support. To join our team, you’ll ideally:

Have a passion for customer service and proven experience in a customer-facing role

Be an empathetic, supportive communicator who listens and responds to customer’s needs

Continually adapt your approach and easily multi-task in a fast-paced environment

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2021 award. We were also named in the LinkedIn Top 25 Companies List 2021. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.