Customer Service Call Center Agent
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Key skills for this role
About the Role
DNA Health & Wellness is hiring a Call Center Agent with healthcare call center experience to handle inbound/outbound calls, schedule appointments, and convert leads into bookings.
Key Skills for This Role
Responsibilities
- Handle inbound and outbound calls professionally
- Schedule and manage appointments
- Respond to customer inquiries regarding healthcare and wellness services
- Convert leads into bookings and support sales targets
- Maintain accurate records in CRM and internal systems
- Follow up with customers and ensure excellent service delivery
Requirements
- Minimum 2 years of UAE experience in a call center role
- Healthcare call center experience is mandatory
- Sales experience in a call center or customer service environment is required
- Fluent in English; Arabic is an advantage
- Experience in a clinic, hospital, wellness center, healthcare, aesthetics, or fitness industry is preferred
Full Job Posting
About DNA Health & Wellness
- DNA Health & Wellness is the leading and largest longevity clinic group in the Middle East and Asia, redefining healthcare through health optimization, functional medicine, and personalized care.
- We are powered by exceptional people who are committed to excellence, innovation, and exceptional patient care.
Job Summary
- We are looking for a customer focused Call Center Agent with healthcare call center experience to join our team. The ideal candidate will have strong communication skills, a sales oriented mindset, and experience handling customer inquiries, appointments, and service bookings.
Responsibilities
- Handle inbound and outbound calls professionally.
- Schedule and manage appointments.
- Respond to customer inquiries regarding healthcare and wellness services.
- Convert leads into bookings and support sales targets.
- Maintain accurate records in CRM and internal systems.
- Follow up with customers and ensure excellent service delivery.
Requirements
- Minimum 2 years of UAE experience in a call center role.
- Healthcare call center experience is mandatory.
- Sales experience in a call center or customer service environment is required.
- Experience in a clinic, hospital, wellness center, healthcare, aesthetics, or fitness industry is preferred.
- Fluent in English; Arabic is an advantage.
- Excellent verbal and written communication skills.
- Strong active listening and customer service skills.
- Ability to multitask, prioritize, and work in a fast paced environment.
- Quick learner with the ability to navigate CRM and internal systems.
- Positive attitude, professional phone etiquette, and strong teamwork skills.
Work Location
- In person
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