Customer Service Associate (Saudi Nationals)
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Key skills for this role
About the Role
Amazon is hiring a Customer Service Associate in Riyadh to be the first point of contact for Saudi customers via phone, chat, and email. Requires high school degree, strong communication skills in Arabic, and availability for rotating shifts.
Key Skills for This Role
Responsibilities
- Be the first point of contact for Saudi Arabia customers in Arabic by answering requests through phone, chat, and/or email
- Handle order and product questions, payment matters, and website guidance
- Use a variety of tools to navigate, research, and review solutions
- Communicate effectively with customers to prevent issues, solve queries, and delight customers
Requirements
- Minimum age: 18 years old
- Be a Saudi national
- Minimum qualification of a high school degree Passed
- Strong communication skills in Arabic (both written and oral fluency)
- Experience working with a computer
- Availability to work varying shifts from Monday to Sunday within operating hours of 8 AM to 10 PM
- Willingness and ability to work in rotating shifts (early, late, weekend, and overtime as required)
Full Job Posting
Role Overview
- Amazon's Customer Service team is a key part of achieving our mission to be Earth's most customer centric company.
- As a Customer Service Associate, you will be the first point of contact for our Saudi Arabia customers in Arabic.
What will you do as a Customer Service Associate?
- Prevent issues, solve queries, and delight customers
- Answer customer requests through phone, chat, and/or email
- Handle order and product questions, payment matters, and website guidance
- Use a variety of tools to navigate, research, and review solutions
- Communicate effectively with customers
What qualifications do we need from you?
- Minimum age: 18 years old
- Be a Saudi national
- Minimum qualification of a high school degree Passed
- Strong communication skills in Arabic (both written and oral fluency)
- Experience working with a computer
- Availability to work varying shifts from Monday to Sunday within operating hours of 8 AM to 10 PM
- Willingness and ability to work in rotating shifts (early, late, weekend, and overtime as required)
What benefits will you receive?
- Medical insurance for the employee, as well as their spouse and children
- Amazon employee discount
- Nursery Benefit
- Life Insurance
- Expert training and ongoing opportunities to learn more and develop your skills
What are your hours?
- Work 9 hours per shift, minimum 40 hours per week
- Shift patterns within operating hours of 8 am and 10 pm Monday to Sunday
- Schedule provided 1 2 weeks in advance, shifts may change every 1 4 weeks
- May be required to work national holidays
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