Customer Service Associate Analyst

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

The Customer Service Associate Analyst is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. Responsibilities:

Provide operational support across function, including administering defined procedures, performing analysis and preparing reports

Provide first-level technical phone, email, and customer support for federal agencies and financial institutions

Log, manage, and own cases through to a timely resolution and assist with root cause analysis and identifying fixes and preventative measures

Ensure all cases are updated on a regular basis and clients are advised of status

Interact with internal teams and external financial teams and partners

Support end-to-end file transmissions through the Treasury Web Application Infrastructure

Provide customer service and timely resolution to high profile & sensitive clients

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Bachelor's degree/University degree or equivalent experience

Customer Svc Assoc Analyst - B10 – Hybrid • Respond to inbound service calls from government and corporate clients • Perform necessary account maintenance to fulfill client requests. • Communicate account status, procedures and other information as needed to respond to client inquiries. • Research and resolve client inquiries/concerns. • Follow established procedures/processes and Citi best practices while assisting client inquiries. • Gather information and lead the client using practical troubleshooting techniques to determine source of error. • Escalate client issues to the next level of support when appropriate. Must pass Citi background check and Government Background screening Full Time Position Mid-shift Hybrid

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We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.