Senior DevOps Engineer - Assistant Vice President

Key Responsibilities/Requirements

• Support Management: Technical Support for Source Control Management Platform (GitHub). Technical Support for Developer Pipeline integration with source control management platform. Support migration effort from Bitbucket to GitHub. Troubleshoot technical issues and manage customer expectation. Reduce recurring issue using root cause analysis. Proactively monitor and manage infrastructure stability and performance.
• Technical Support for Source Control Management Platform (GitHub).
• Technical Support for Developer Pipeline integration with source control management platform.
• Support migration effort from Bitbucket to GitHub.
• Troubleshoot technical issues and manage customer expectation.
• Reduce recurring issue using root cause analysis.
• Proactively monitor and manage infrastructure stability and performance.
• Technology Management: Upgrade existing product (like Copilot) along with Engineering. Adopt new technology that gives competitive advantage to Citigroup Developers. Identify automation opportunity and implement solution to improve operational efficiency and user experience. Adopt AI solution to improve developer experience. Manage infrastructure level risk & compliance issues as per Citi guidelines
• Upgrade existing product (like Copilot) along with Engineering.
• Adopt new technology that gives competitive advantage to Citigroup Developers.
• Identify automation opportunity and implement solution to improve operational efficiency and user experience.
• Adopt AI solution to improve developer experience.
• Manage infrastructure level risk & compliance issues as per Citi guidelines
• Vendor Management: Ensure SaaS service issue is addressed by vendor in a timely manner with minimum service disruption. minimumallocation of quality vendor resource for technical support and project deliverables.
• Ensure SaaS service issue is addressed by vendor in a timely manner with minimum service disruption. minimumallocation of quality vendor resource for technical support and project deliverables.

Qualifications

• Must have:
• Must be a self-starter, effective listener & communicator, problem solver and team player.
• Minimum of 8 years of technical support experience.
• Experience in providing technical support for globally distributed & complex service platform.
• Experience in software deployment on large global infrastructure.
• Strong understanding of Enterprise pipeline and technology stack and at least two years of hands-on experience.
• 4+ years of experience with Linux (shell/batch scripting & server management), Java, LDAP, Active Directory, Oracle/SQL Server database (SQL, backup & recovery).
• Good understanding of SaaS service and managing such service as an enterprise level consumer of vendor service.
• Desirable:
• Experience with using Service Management software like ServiceNow and a good understanding of AI concepts

Education

Most Relevant Skills

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Other Relevant Skills

• Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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