Customer Service Assistant

COMPETENCIES, SKILLS AND ABILITIES

• Customer service orientation, including the use of tact, discretion and confidentiality
• Effective verbal and written communications and interpersonal skills
• Reasonable judgment in a professional setting
• Effectively apply technology to library services and programs
• To carry out a range of circulation activities, including registration, collecting fees
• Ability to respond effectively to a range of library service inquiries and resolve complaints
• Ability to perform routine manual or clerical tasks and manoeuvre book carts and lift boxes up to 40 pounds
• Ability to handle and account for cash and to prepare bank deposits
• Strong interpersonal skills, ability to deal with the public and handle problems as they arise
• Perform multiple tasks concurrently
• Ability to work effectively independently and as a team member
• Attention to detail.
• Sound problem solving
• Efficient time management
• Flexibility, ability to adjust priorities
• Strongly committed to quality customer service
• Strong listening/comprehension skills
• WHAT YOU NEED TO KNOW
• Language Requirement: English oral, reading, writing
• Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check (Level 2) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
• Additional vacancies may occur during the competition process.
• Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
• We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
• The Ottawa Public Library promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from women, Aboriginal peoples and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions.
• The Ottawa Public Library provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.
• Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca .