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Customer Service Apprentice

Southeastwater
Snodland, GBR
Full-time
Entry
Onsite
GBP 18000-24810 yearly / year
Discovered 2 weeks ago
Computer
Free

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Main responsibilities

  • Develop and build knowledge of the Customer Service area by completing the apprentice pathway
  • Understand the importance of the business areas, the processes, data protection, regulatory compliance and attendance.
  • Begin to build relationships with peers and colleagues to enhance the team working environment, resolve customer problems.
  • Develop an awareness of information and resources available and proactively ensure that skills and knowledge are deepened to enable progression.
  • Attend and contribute to team meetings with team, peers and colleagues.
  • Complete customer service level 3 apprenticeship.
  • You'll need: Skills / Qualifications / Experience
  • Achieved GCSE Maths and English at Grade 4/C (or equivalent)
  • Excellent computer abilities
  • You'll have a passion for serving others and providing the best service
  • Good time management skills supporting you to complete the apprenticeship
  • Be self-assured conversing with others and engaging with new and different individuals
  • Be goal-focused and like overcoming difficulties
  • It will be a bonus if you have: Skills / Qualifications / Experience
  • Experience and understanding of the importance of excellent customer satisfaction
  • Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.
  • ​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package

  • Excellent Stakeholder pension scheme, up to 10% employer contribution.
  • 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
  • Flexible annual leave policy to buy or sell holiday leave.
  • Paid volunteering days.
  • Cycle to work scheme.
  • Health cash plan.
  • Life assurance.
  • Wellbeing related benefits.
  • ​​ What can you expect from your recruitment?
  • To apply for this position, please submit your CV on our career’s website.
  • It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
  • Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
  • ​ If this sounds like the opportunity you’ve been looking for, apply now!
  • South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.

Compensation package

  • Starting at £18,000 increasing to £24,810 over 24 months

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