Customer Service Agent (Medical Insurance background)
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Key skills for this role
About the Role
TASC Outsourcing is seeking a Customer Service Agent with experience in medical insurance or hospital/medical facilities. The role involves handling customer emails, calls, and web messages on a shift basis, achieving high KPIs in quality, productivity, and customer NPS.
Key Skills for This Role
Responsibilities
- Work on shift basis to support emails, calls, and web messages from customers
- Achieve high KPIs of quality, productivity, and high customer NPS
Requirements
- Customer service experience from medical insurance or hospital/medical facility background
- Excellent English spoken and written communication skills
- Immediate joiners preferred
Full Job Posting
Overview
- Mandatory – Customer Service experience from Medical Insurance or hospital/medical facility background. Immediate Joiners preferred
Responsibilities
- Work on shift basis to support on emails, calls, and web messages from the customers.
- Accountable to achieve high KPIs of quality, productivity and high customer NPS.
- Excellent English spoken and written communication skills.
- Preferably with previous medical insurance experience or experience at medical facility or customer service experience.
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