Customer Service Agent

Are you ready to make a difference? We're looking for a passionate Customer Services Agent to join our UK Operations Team!

As a Customer Services Agent, you'll dive into the thrilling world of our fast-paced Operations department, working within our dynamic Customer Service, Business to Consumer team. You'll be based in our stunning, modern office in Marlow, Buckinghamshire.

Deal directly with customers either by telephone or electronically via internal Contact Centre Solution and CRM systems

Manage all direct customer orders as per the internal sales order process

Handle and respond efficiently to all general and order specific direct customer enquiries

Manage return requests effectively, whilst ensuring all relevant systems are updated as per company procedures.

Support with order status updates and delivery tracking queries

Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management

Effectively manage the complex customer complaints and escalate it to the right stakeholders to support resolutions

Provide feedback on the efficiency of the customer service process and areas of improvement

Communicate and coordinate with internal and third-party stake holders to include Sales and Marketing, Logistics and After Sales Support to manage queries

Carry out other ad-hoc duties as required from time to time