Customer Service Agent

We're looking for a Customer Service Agent to join our team on a 12-month fixed-term contract, with the potential for extension. This is an exciting opportunity to build your career within a global organisation committed to innovation, sustainability, and exceptional customer experiences.

Are you passionate about delivering exceptional customer experiences? Do you enjoy solving problems, helping people, and working in a collaborative environment?

At Electrolux, we're on a mission to shape living for the better. As one of the world's leading appliance brands, we create innovative and sustainable solutions that improve everyday life for millions of people. We're looking for a Customer Service Agent to join our team and help deliver an outstanding experience for our customers.

As a Customer Service Agent, you'll be the first point of contact for customers and play a key role in creating positive experiences across every interaction. Whether responding to enquiries, processing orders, or resolving issues, you'll help ensure our customers receive the high-quality service they're expecting from Electrolux.

Your responsibilities will include:

Managing inbound and outbound customer communications via phone, email, post, and other channels

Supporting customers with pre-sales enquiries and product-related questions

Processing customer orders accurately and efficiently

Resolving customer concerns and complaints with empathy, professionalism, and ownership

Maintaining accurate customer records within our systems

Collaborating with colleagues across the business to deliver excellent customer outcomes

Contributing ideas and initiatives that continuously improve our customer service experience

We're interested in people who are customer-focused, proactive, and enjoy working as part of a team.

You'll bring:

Previous experience in a customer service, customer support, or contact centre environment

Excellent communication skills with the ability to build rapport quickly

Strong attention to detail and organisational skills

A professional and solution-oriented approach to customer interactions

The confidence to engage with colleagues and stakeholders across the business

A positive attitude, enthusiasm, and a strong team spirit

Good Microsoft Office skills

Knowledge of SAP would be advantageous, but not essential

Fluency in English

Why join Electrolux?

At Electrolux, you'll be part of an inclusive, international organisation where your ideas are valued, your development is supported, and your contribution makes a real difference.

What's in it for you?

Excellent learning and development opportunities

Quarterly bonus scheme

Competitive pension scheme with company contributions up to 8%

25 days annual leave plus bank holidays

Enhanced company sick pay

Healthcare Cash Plan including dental and optical cashback

Life assurance (3x salary)

50% employee discount and 40% friends & family discount on products

Employee Assistance Programme with 24/7 support

Premium Calm App subscription

Hybrid working options available

This role is based in our Luton office, with hybrid working available.

At Electrolux, we believe diverse perspectives drive innovation and help us create better experiences for our customers. We welcome applications from people of all backgrounds and experiences and are committed to creating an inclusive workplace where everyone can thrive.

Ready to help us create outstanding customer experiences? Apply today and join Electrolux in shaping living for the better.

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